The Smyrna Emergency Communications Center was created in the spring of 1987 with 11 employees and two dispatchers on duty at all times. The operations cost was paid by a 25-cent charge to every phone line.

The Communications Center has had several upgrades since moving to it's current location in 1997. Now the Center has 21 employees with four on duty most times. Most of the operations costs are paid by a $1.50 charge to every phone line.

The Communications Center is a state-of-the-art, enhanced 911 operation. The Center dispatches all fire and police calls for the City of Smyrna as well as after-hours emergency calls for the Smyrna Public Works Department. All communications operators are certified as Emergency Medical Dispatchers (E.M.D) and are certified Communications Officers by the Georgia Peace Officers Standards and Training Council (P.O.S.T.). In 2017, the City of Smyrna entered into a contract with the City of Powder Springs and we now also dispatch police for the City of Powder Springs. In 2017, the 911 staff answered over 122,000 phone calls and processed over 85,000 calls for service. In 2018, the 911 staff answered over 146,000 phone calls and processed over 99,000 calls for service.

Our 911 center has the ability to accept texts to 911. We still encourage people to call 911, but if you are in a situation where you cannot speak on the phone you can text 911. Remember that the Communications Officers will be asking the same questions as they would on a voice call and that you should not to use abbreviations

We have a community outreach team and have the ability to come to your event and teach the operations of 911 as well as the importance of teaching children their address and how to use 911.

Our non-emergency dispatch number is 770-434-6666 but if you have a police, fire or medical emergency, dial 911. Please be aware that calling 911 from a cell phone sends your call to the closest available cell tower and then to the 911 center where that tower is located. Please understand that sometimes the cell tower will be in another jurisdiction and will require your call to be transferred, sometimes several times to get you to the correct call center.

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